Shipping & Exchange Policy


Basins may be delivered by Australia Post/or Aramex or other reputable courier companies. Deliveries are processed promptly upon reciept of full payment. Delivery may take up to 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the Courier Company directly and we are not responsible for goods that are damaged in transit or not recieved. Replacement of damaged or lost items will be made at the discretion of The Basin Lab.


We use the most premium service Australia Post offers (EMS) which uses the international postal service of the country it is going to. For example; all packages going to the USA will go through USPS and you can track your item through Basin Lab does not offer returns in the case of change of mind, if the product has been installed, if the colour/shape of the basin is not agreeable.

It is important to *view colour samples prior to your purchase to ensure you are happy with the colours. The Basin Lab hand-create individual basins and some slight colour variation may occur however it is very close to the sample colours we provide and our colour chart on our website.

 *Colour sample can be purchased from our website. Or please visit one of our stockists.

If the wrong product was delivered and a return is required, please email [email protected] with an attached copy of your invoice and photograph of the package and we will promptly replace the item.