Frequently Asked Questions

Installation And Information

What Is The Installation Process For The Bathware?

For full information and guides about the installation, maintenance and specifications of our bathware, you can click on support in the header/side menu or visit the links below.

Basin and Lightbox Technical Information & Installation

Pedestal Basin Technical Information & Installation

Mirror Technical Information & Installation

Are There Colour Samples I Can View Or Purchase?

You can view all of our colours on the website but they may look slightly different due to photography, lighting and other factors, or you can find your ideal Basin Lab colour by purchasing a Colour Swatch Box. Use it to see what will best suit your renovation/project.

View & Purchase Colour Samples

How long does manufacturing take?

It takes 14 days to manufacture our above-counter Basins and iLLUMi™ Lightbox.

It takes 21 days to manufacture our Halo Mirrors and Column pedestal Basins.

Basins And Pedestals

Do the Basins and Column Pedestals come with a waste?

A waste is not supplied with one of our standard basins or pedestal basins.

What material are the Basins made from?

Our Basins are made from Oxyform™, a unique low-VOC resin composition with a micro-environmental footprint and unrivalled durability.

For more information visit – Oxyform™ Material Description

What vanity height would best suit the basin?

We recommend a 700mm – 800mm high vanity.

Do the Basins have overflows?

No, overflows are not included in any of our basins.

Lightboxes And Mirrors

Can you set up a motion sensor to automatically illuminate the Lightboxes and Mirrors?

You do have the option of having your electrician install a motion sensor where the basin will light up with movement, filling the room with a calming soft glow as you enter and turning your basin into an automatic night light.

Always ask your electrician for their opinion.

What is the power supply for the Mirror & Lightbox lights?

The iLLUMi™ electrical system is 24 Volts (Low Voltage). You simply have your electrician connect it to a transformer, we recommend, IP67 – 30Watt – dimmable – DC – to suit AS/NZS 60598.1 and AS/NZ 60598.2.1, electrician can wire it to a light switch or movement sensor, allowing operation from there.

For more technical information about the iLLUMi Lightbox™ visit – Lightbox Installation & Maintenance

What thickness vanity top is required for the Lightbox?

Our Lightbox is designed for vanity tops 20mm or thicker, we can supply a collar for thinner tops, leave us a note at the checkout page if your vanity is less than 20mm thick (order notes can be found at the bottom of the checkout page).

Is the Lightbox compatible with other Basins?

The iLLUMi™ Lightbox is only compatible with The Basin Lab’s basins, it is not made to compatible with anything else.

Shipping, Returns, Warranties

Do you ship internationally?

We do ship internationally. Countries we ship to include Australia, Canada, Hong Kong, New Zealand, the Philippines, Singapore, and the United States (US). We do plan on expanding to more countries soon. If you want our bathware but there is no option to ship to your country or location, don’t hesitate to contact us, we will see what we can do.

Do you offer returns or exchanges?

Our refund and returns policy lasts for 30 days and after 30 days we can’t offer you a full refund or exchange. To be eligible for a return your item must be unused, in the same condition that you received it and be in the original packaging. We only replace items if they are defective or damaged.

Products exempt from being returned include any custom coloured products, mirrors as they are custom-made to order, and any product that is not in our Standard range.

For more information about our returns and exchanges policy visit – Shipping & Exchanges Policy

What is the warranty for your products?

Our Basins have a 10-year structural warranty, Lightbox and mirrors have a 1 year (12 months) warranty. The links to all of our warranties are below.

Basin 10 Year Structural Warranty

Basin 5 Year Commercial Structural Warranty

Lightbox Warranty

Halo Mirror Warranty

Still not sure or your question hasn’t been answered? Please don’t hesitate to Contact us