Frequently Asked Questions

Is Our Bathware Right For You?

Is Our Bathware Right For You?

How Do I Custom Colour A Basin Or Halo Mirror?

When ordering a custom colour Basin or Halo Mirror, you should email us directly or contact us through the website, decide what collection (Powder, Nature, Pearl, Liquid) you want your custom colour Basin or Mirror to be, then supply a swatch of the colour you want to use, we will create two different shades of the chosen colour, from that you select the shade you prefer and we will produce the custom Basin or Mirror in that shade.

Are There Colour Samples I Can View Or Purchase?

Yes, you can either view the images of each colour online (The colours shown in our photos may be slightly different due to photography, lighting, and other factors), or you can find your ideal Basin Lab colour by purchasing a Colour Swatch Box, use it to see what will best suit your renovation/project.

View & Purchase Colour Samples

Do You Ship Internationally?

We currently ship to Australia, New Zealand, United States, Canada, Hong Kong, Indonesia, Philippines, and Singapore. We do plan on expanding to more countries soon. We use the most premium service Australia Post offers (EMS) which uses the international postal service of the country it is going to. For example; all packages going to the USA will go through USPS, and you can track your item through USPS.

For information about our shipping visit – Shipping & Exchanges Policy

Do You Offer Returns Or Exchanges?

Our refund and returns policy lasts 30 days and after 30 days we can’t offer you a full refund or exchange. To be eligible for a return your item must be unused and in the same condition that you received it, it must also be in the original packaging. We only replace items if they are defective or damaged.

Products that are exempt from being returned include, any Custom Coloured products, Mirrors as they are Custom made to order, and any product that is not in our Standard range.

For more information about our returns and exchanges policy visit – Shipping & Exchanges Policy

Does our Lightbox work for countries outside of Australia


How do you install the basin or lightbox

Basin and Lightbox installation videos are here, they can also be found in Spec Sheets and installation guides in the menu.

Basin Installation Guide

Lightbox Installation Guide

What is the power supply for our mirrors & basin lights?

The iLLUMi™ electrical system is 24 Volts (Low Voltage). You simply have your electrician connect it to a transformer, we recommend, IP67 – 30Watt – dimmable – DC – to suit AS/NZS 60598.1 and AS/NZ 60598.2.1, electrician can wire it to a light switch or movement sensor, allowing operation from there.

For more technical information about the iLLUMi Lightbox™ visit – Lightbox Installation & Maintenance

Does the basin come with a waste?

No, a waste is not supplied with one of our Basins.

What thickness vanity top is required for the Lightbox?

The standard Lightbox is designed for vanity tops 20mm or thicker, we can supply a collar for thinner tops, leave us a note at the checkout page (order notes can be found at the bottom of the checkout page).

Is the iLLUMi Lightbox compatible with other basins

The iLLUMi™ Lightbox is only compatible with The Basin Lab Basins,

What material are the Basins made from?

Our Basins are made from Oxyform™, a unique low-VOC resin composition with a micro-environmental footprint and unrivalled durability.

For more information visit – Oxyform™ Material Description

Can you set up a movement sensor to turn on our Lightbox or Mirrors?

You do have the option of having your electrician install a Movement Sensor
into the light switch allowing the basin to turn on and off with
movement, essentially turning your basin into a night light.

Always ask your electrician for their opinion.

What vanity height best suits our basins?

750mm – 800mm high

How long does manufacturing take?

It takes 14 days to manufacture the Basins and Lightbox.

It takes 21 days to manufacture the Halo Mirrors.

Do your basins have overflows?


What is the warranty for our products?

Our Basins have a 10-year structural warranty, Lightbox and mirrors have a 1 year (12 months) warranty.

Basin 10 Year Structural Warranty

Basin 5 Year Commercial Structural Warranty

Lightbox Warranty

Halo Mirror Warranty

What are the benefits of our products over other basin and bathware products?

. We use zero water to produce our products

. Micro consumption of electricity

. Oxyform™ has near zero VOC (Volatile Organic Compounds)

. Oxyform™ is a dense and non-porous material, our basins are stain and bacteria resistant, no sealers required

. CO2 emissions per basin are considerably lower than ceramic basins as our basins are not baked in commercial ovens at temperatures over 1000 degrees

. Our basins are virtually indestructible, Oxyform™ endures freezing conditions even when boiling water is poured into the basin

. Oxyform™ basins clean out with soapy water, no harsh chemicals down the drain and ultimately into our waterways

. Lighter in weight, so less cost in building elements for your projects

. Zero breakages, less cost and emissions in shipping

. Designed to last a lifetime

. All our raw materials are sourced locally within Australia and all of our packaging is recyclable and sourced through Australian suppliers

Still not sure or your question hasn’t been answered? Send us an email – [email protected]