Privacy Policy

Effective Date 29-Jan-2024
Last Updated 29-Jan-2024

This privacy policy for The Basin Lab describes how and why we might collect, store, use, and/or share your information when you use our services, such as when you visit our website or engage with us in other related ways, including sales, marketing, or events. By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. We therefore recommend that you periodically review this page.

Information We Collect

We will collect and process the following personal information about you:

  • Names
  • Email Addresses
  • Mailing Addresses
  • Billing Addresses
  • Phone Numbers
  • Payment Info such as Debit Card/Credit Card Numbers

Sensitive information: When necessary, with your consent or as otherwise permitted by the applicable law we process financial information/data.

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. The Basin Lab takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
If you purchase products that require delivery by an external party, we will need to disclose your personal information to third parties to bill and or deliver your products. However, the disclosure will only be made where it is necessary to fulfil the purpose for which you disclose your personal information.
Once you leave our website or are redirected to third-party websites or applications, you are no longer governed by our Privacy Policy or our website’s Terms.

Payment data: We may collect data necessary to process your payment if you make purchases. All payment data is stored by Stripe, Afterpay and Apple Pay. You may find their privacy notice links here.

Information Automatically Collected: We gather specific data automatically upon your interaction with our services. This data, while not disclosing your individual identity, may include details related to your device and usage, such as IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, details about your usage patterns, and other technical data. The primary purpose of collecting this information is to ensure the security and functionality of our services, as well as for analytical and reporting purposes.

We also collect information through cookies and similar technologies. You can out more by visiting our Cookie Policy.

The information we collect:

  • Log and Usage Data
  • Device Data
  • Location Data

How We Use Your Information

 We will use and process the information that we collect about you for the following purposes:

  • Processing payment
  • Manage and fulfil your orders
  • To send administrative information to you
  • To response to inquiries and offer support
  • To request feedback
  • To send you marketing and promotional materials. This applies if it is in accordance with your marketing preferences and you can opt out of our marketing emails at any time by clicking UNSUBSCRIBE at the bottom of our emails. For more information see
  • To protect our services
  • To better understand how our services are being used

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information

We may share your fata with third-part vendors, service providers, contractors, or agents who perform services for us on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and retain it for the period we instruct.

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

  • We may share your information with Google Analytics to track and analyse the use of services. If you want to opt out of being tracked visit For more information on the privacy practices of Google visit
  • Payment recovery services
  • Business Transfers
  • Invoice and Billing
  • Website Hosting
  • Content optimisation

 We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

 We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Do We Use Cookies And Other Similar Technology?

Yes, we may use cookies and similar technologies like web beacons and pixels to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies can be found in our Cookie Policy.

Retention Of Your Information

We will retain your personal information with us for as long as necessary for the purposes set out in this privacy notice. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or if this is not possible then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How We Keep Your Personal Information Safe

Our security measures are designed to protect the security of any personal information we process, we take reasonable steps to keep your personal information safe and secure. The information is encrypted with secure socket layer technology (SSL) and stored with 256-bit encryption. Although, despite our safeguards and security measures we cannot guarantee that the information is 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. But we will do our best to protect your personal information. Any transmissions of personal information to and from our services is at your own risk.

Do We Collect Information From Minors?

We do not knowingly solicit data or market to children under the age of 18. By using our services, you must represent you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the services. If we learn that personal information from users less than 18 has been collected, we will take measures to delete the data from our records.

Your Rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by clicking the UNSUBSCRIBE link in the emails we send, or by contacting us via the provided information in

You can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove or reject cookies, this could affect certain features of our services. For further information, please see our Cookie Policy at

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Country Rights

The Basin Lab is bound by Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020, which sets out a number of principles concerning the privacy of individuals.

Privacy Policy Updates

We may update this privacy notice at any time. The updated privacy notice will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. We may or may not directly notify you. To ensure you are aware of any changes to this privacy policy it is best revisit it frequently.

Third Party Links

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

This Privacy Policy was created with the help of Termly’s Privacy Policy Generator and CookieYes Privacy Policy Generator