Structural Product Warranty

Congratulations! You have made an excellent choice in purchasing a distinctive and unique quality product from The Basin Lab. The beauty of The Basin Lab OxyformTM resin composite is not only it’s beautiful lustre and sensual feel, it’s an extremely durable material which is why we offer you a ten year (10yr) structural residential warranty.

Our Warranty Statement

The products of The Basin Lab come with guarantee’s that can’t be excluded under Australian Consumer Law (ACL) you are entitled to a replacement or refund for a major failure. In the event this product is rendered obsolete and replacement is required The Basin Lab reserves the right to supply a product of equal substitution at their discretion.

What happens if you have an issue with your washbasin?

  1. Contact the stockist you purchased the product from or email [email protected] or call our customer service on + 61 0493 296 182.
  2. You will be asked for your sales invoice and the invoice from your installer if the product you purchased specified installation by a licensed person.

Depending on the problem with the product – The Basin Lab will do one of the following:

  • Replace the faulty product in full or the component that has failed.
  • In the case of a major failure, replace or refund the product including shipping costs.

These offers are made in conjunction with the warranty terms and conditions listed below for all products sold by The Basin Lab and used in residential installations only. (Please refer to our terms for all commercial installations which include but not restricted to hotels, motels, gyms, clubs, factories, schools, hospitals, restaurants, and aged care facilities).

The Basin Lab offers the following warranty terms and conditions.


The Basin Lab’s ten-year residential structural warranty is limited to products purchased from The Basin Lab or one of its accredited stockists/distributors. By purchasing The Basin Lab products for residential use, the purchaser agrees to be bound by the warranty terms. The Basin Lab extends to the original consumer the following The Basin Lab warranty:

The Basin Lab warrants that products purchased directly through their physical accredited outlets i.e. stockists/distributors or online store are free from manufacturing defects in materials and workmanship for 10 years from date of purchase.

The Basin Lab and or stockists will replace at its discretion and after inspection by its representative any part that proves defective in material and/or workmanship under normal residential installation, use and service. This warranty is limited to replacement of all defective parts and does not cater for removal, re-installation or freight cost.

The purchaser must at his or her own expense return to The Basin Lab the defective goods or parts and proof of purchase and proof of installation by the licensed installer should the product be specified under the installation was required by as such qualified person.

Should it be necessary for the stockist or The Basin Lab to send a representative onsite to inspect warranty claims, the manufacturer reserves the right to charge for such service should it be deemed not to be a warranty related issue.

Proof of purchase (original sales receipt) from the original consumer purchaser must be made available for all warranty claims. If the products were purchased by a 3rd party e.g. a Builder, then occupation/handover date and 3rd party purchaser details must be provided. This warranty is not transferable.

The Basin Lab recommends that all products be installed by a qualified and certified Tradesperson to ensure proper installation. Installation instructions where available cannot be expected to cover all aspects of best practice procedures and workmanship knowledge possessed by quality qualified and certified tradespeople. If you elect to install the products without the services of a qualified and certified Tradesperson, you accept that the relevant products warranty may be deemed void. At the manufacturer’s sole discretion, the manufacturer may require and request a Tradesperson’s installation certificate and proof of purchase to give effect to the relevant product’s warranty.

This warranty does not cover damage caused by accident, alterations, misuse, abuse, normal wear and tear, lime deposits, rusting, corrosion and surface heating due to exposure to corrosive materials or colour change that takes place with the passage of time or in any manner contrary to standard residential use

Installation of faulty or damaged goods could void the warranty.

Check products before installation and advise The Basin Lab or store if there is any damage.

Nothing in this warranty is intended to exclude, restrict or limit your rights applicable by law.

To the fullest extent permissible by applicable law, and subject to any express written agreement the manufacturer or its retailers will not be liable for labour costs, third party goods replacement costs or damages claims of any kind, incidental or consequential incurred during or subsequent to installation, repair or replacement, as well as any other kind of loss or damage caused by defective products.


Voided Warranties

A warranty will be void if the product is not cared for and maintained in accordance with the instructions supplied with the product, or contained within this document; the product is altered in any way; the product is used in any way other than residential use; or any damage to the product occurs as a result of misuse, abuse or neglect.

The Basin Lab reserves the right to modify warranty details at any time and without notice to you.


Our products are handmade and therefore individually unique. Oxyform™ products can display slight variations in shade, thickness and micro bubbles which are natural reactions in the curing process and are considered to be authentic and inherent characteristics of the products and not regarded as defects. Colours portrayed in photographs or swatch samples; of The Basin Lab basins can be different to the colour delivered. The Basin Lab does not offer returns to this scenario.

For warranty service please contact The Basin Lab for any queries or warranty claims.

[email protected]
3/16 Hutchinson Street
Burleigh Heads QLD 4226
Customer service +61 0493 296 182