The Basin Lab’s five-year commercial structural warranty is limited to products purchased from The Basin Lab or one of its accredited stockists/distributors. By purchasing The Basin Lab products for commercial use, the purchaser agrees to be bound by the warranty terms. The Basin Lab extends to the original consumer the following The Basin Lab warranty:

The Basin Lab warrants that products purchased directly through their physical accredited outlets i.e. stockists/distributors or online store are free from manufacturing defects in materials and workmanship for 5 years from date of purchase.

The Basin Lab and or stockists will replace at its discretion and after inspection by its representative any part that proves defective in material and/or workmanship under normal residential installation, use and service. This warranty is limited to replacement of all defective parts and does not cater for removal, re-installation or freight cost.

The purchaser must at their own expense return to The Basin Lab the defective goods or parts, proof of purchase and proof of installation by the licensed installer should the product be specified under the installation was required by as such qualified person.

Should it be necessary for the stockist or The Basin Lab to send a representative onsite to inspect warranty claims, the manufacturer reserves the right to charge for such service should it be deemed not to be a warranty related issue.

Proof of purchase (original sales receipt) from the original consumer purchaser must be made available for all warranty claims. If the products were purchased by a 3rd party e.g. a builder, then occupation/handover date and 3rd party purchaser details must be provided. This warranty is not transferable.

The Basin Lab recommends that all lighting products be installed by a qualified tradesperson to ensure proper installation. Installation instructions where available cannot be expected to cover all aspects of best practice procedures and workmanship knowledge possessed by quality qualified and certified tradespeople. If you elect to install the products without the services of a qualified and certified tradesperson, you accept that the relevant products warranty may be deemed void. At the manufacturer’s sole discretion, the manufacturer may require and request a tradesperson’s installation certificate and proof of purchase to give effect to the relevant product’s warranty.

This warranty does not cover damage caused by accident, alterations, misuse, abuse, normal wear and tear, lime deposits, rusting, corrosion, and surface heating due to exposure to corrosive materials, colour change that takes place with the passage of time or in any manner contrary to standard use.

Installation of faulty or damaged goods could void the warranty.

Check products before installation and advise The Basin Lab or store if there is any damage within 24 hrs.

Nothing in this warranty is intended to exclude, restrict or limit your rights applicable by law. To the fullest extent permissible by applicable law, and subject to any express written agreement the manufacturer or its retailers will not be liable for labour costs, third party goods replacement costs or damages claims of any kind, incidental or consequential incurred during or after installation, repair or replacement, as well as any other kind of loss or damage caused by defective products.